At Diana Deals, we are committed to ensuring a smooth, reliable, and transparent shipping experience for all of our valued customers. This Shipping Policy outlines the details of our shipping process, including order handling, delivery timelines, shipping charges, and more. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All orders placed on https://dianadeals.store are processed within 1–3 business days (excluding weekends and public holidays). You will receive an order confirmation email immediately upon placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.
In rare cases of high order volumes or unexpected delays, order processing may take longer. We will notify you promptly if your shipment is delayed.
Shipping Methods and Delivery Times
We partner with reliable carriers to ensure timely delivery of your products. The estimated delivery times depend on your location:
Within Pakistan: 3–7 business days
International Shipping: 7–15 business days (where applicable)
Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier-related issues.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order. In some cases, we may offer free shipping promotions which will be clearly stated on the website or product pages.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the courier’s website or through your account on https://dianadeals.store.
If you have any trouble tracking your package, feel free to reach out to us at support@dianadeals.store, and our team will assist you.
Delivery Issues and Address Accuracy
Please ensure all shipping information is accurate at the time of checkout. Diana Deals is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses provided by the customer.
If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you for reshipment and may charge additional shipping fees.
Damaged or Lost Packages
If your package arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date at support@dianadeals.store. We will open an investigation with the shipping carrier and provide assistance in resolving the issue.
For damaged items, please provide photos of the damage and packaging for faster resolution.
Customs, Duties, and Taxes (for International Orders)
International customers are responsible for any customs and import duties, taxes, or fees imposed by their country’s regulations. These charges are not included in the product price or shipping cost and are the buyer’s responsibility.
Contact Us
For any questions or concerns related to shipping, please don’t hesitate to reach out to our support team at support@dianadeals.store. We are here to help and ensure your experience with Diana Deals is a positive one.