At Diana Deals, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned — whether you receive a defective item, change your mind, or simply aren’t happy with your purchase. That’s why we have a transparent and customer-friendly Refund and Return Policy to guide you through the process smoothly and fairly.
1. Eligibility for Returns
To be eligible for a return, please make sure that:
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The item was purchased directly from https://dianadeals.store
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The return request is made within 30 days of receiving the product
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The item is unused, in its original packaging, and in the same condition as when you received it
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You have the receipt or proof of purchase
Items returned that do not meet these criteria may not qualify for a refund or may incur a restocking fee.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:
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Gift cards
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Downloadable software or digital products
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Personalized or custom-made items
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Final sale or clearance items
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Products marked as “Non-Returnable” on the product page
If you have any questions about the eligibility of your product, please contact us before starting a return.
3. How to Initiate a Return
To initiate a return, contact our customer service team at support@dianadeals.store with the following information:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos (if the item is damaged or defective)
Once your return request is approved, we will provide you with return instructions, including the return address and any labels required.
4. Return Shipping
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Customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
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We recommend using a trackable shipping method and keeping the tracking information for your records.
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Diana Deals is not responsible for returns lost in transit.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Shipping charges and handling fees are non-refundable.
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In case of a partial return, only the amount for the returned product will be refunded.
Please note that banks and credit card companies may take additional time to post the refund to your account.
6. Exchanges
If you received a defective or damaged item and would like a replacement, please contact us immediately at support@dianadeals.store. Depending on the item and availability, we may offer an exchange, store credit, or full refund.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank (some banks take longer to process refunds)
If you’ve done all of the above and still haven’t received your refund, please reach out to us at support@dianadeals.store.
8. Damaged or Incorrect Items
We strive to deliver products in perfect condition, but in rare cases, items may be damaged during shipping or you may receive the wrong product. If this happens:
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Email us within 7 days of delivery
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Include your order number, product details, and clear photos
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We’ll investigate and resolve the issue promptly, either by reshipping the correct item or issuing a refund
9. Cancellations
Orders can be cancelled within 12 hours of purchase if they haven’t been shipped yet. If the order has already been processed or dispatched, we won’t be able to cancel it. In that case, please follow the standard return process after you receive your item.
10. Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please don’t hesitate to reach out:
📧 Email: support@dianadeals.store
🌐 Website: https://dianadeals.store